Customer – Policy


With an aim to strengthen its business sustainability and market competitiveness, Celulose Nipo-Brasileira S.A. – CENIBRA seeks to maximize customer satisfaction and confidence through continuous improvement of product quality and customer service and undertakes to:

  • Strive to understand customers’ needs and make clear the expectations about the products and services provided by the Company;
  • Monitor and anticipate market challenges through technological innovation of its processes;
  • Always adopt a precautionary, proactive approach in its customer services;
  • Act transparently in its customer relationships;
  • Identify risks and opportunities by means of permanent critical analysis of Market relevant facts and customer feedback based on satisfaction surveys, comments, suggestions, questions, and even complaints, to be properly addressed.

To view it in PDF format, click here.